Service Status and Maintenance
Check the current status of Cloud Secure Edge, subscribe to incident and maintenance updates, and review the standard maintenance schedule
- Last validated: Nov 10, 2026
Overview
SonicWall publishes the operational status of Cloud Secure Edge (CSE) at status.banyanops.com. Use the status page to:
- See whether a CSE service is currently degraded or unavailable.
- Follow an incident from the first posting until it is resolved.
- See upcoming scheduled maintenance.
- Review past incidents and maintenance in the incident history.
The status page reports each CSE service by data center (United States and Europe), as well as the Global Edge Network and the Internet Edge.
If many users report a problem at the same time, check the status page before you troubleshoot your own Connectors, Access Tiers, or policies.
Subscribe to updates
Subscribe to the status page to be notified when SonicWall posts or updates an incident or scheduled maintenance.
- Go to status.banyanops.com.
- Select Subscribe to Updates.
- Choose a notification method and follow the prompts.
| Method | What you provide |
|---|---|
| An email address | |
| SMS | A mobile phone number |
| Slack | A Slack workspace, through Subscribe via Slack |
| Microsoft Teams | The incoming webhook URL of a Teams channel |
| Webhook | An endpoint URL, and an email address to notify if the endpoint stops accepting notifications |
| RSS or Atom | Add the RSS feed or the Atom feed to a feed reader. No subscription is required. |
Subscribe a shared mailbox or a team channel rather than an individual address, so that notifications still reach your team when someone is out of the office.
Standard maintenance schedule
SonicWall performs planned maintenance in a weekly window for each data center. The schedule is set in Pacific Standard Time (PST, UTC-8):
- European data center: every Friday at 11:00 AM PST (19:00 UTC)
- North American data center: every Friday at 8:00 PM PST (04:00 UTC Saturday)
Your organization is hosted in the data center of the Command Center you sign in to:
- North American data center:
https://net.banyanops.com - European data center:
https://eucc.console.banyanops.com
The maintenance window in your time zone
| Time zone | European data center | North American data center |
|---|---|---|
| Pacific (PST, UTC-8) | Friday 11:00 | Friday 20:00 |
| UTC and London (GMT) | Friday 19:00 | Saturday 04:00 |
| US Eastern (EST, UTC-5) | Friday 14:00 | Friday 23:00 |
| Central Europe (CET, UTC+1) | Friday 20:00 | Saturday 05:00 |
| India (IST, UTC+5:30) | Saturday 00:30 | Saturday 09:30 |
| Japan (JST, UTC+9) | Saturday 04:00 | Saturday 13:00 |
| Australia Eastern (AEST, UTC+10) | Saturday 05:00 | Saturday 14:00 |
The table shows standard time. Where daylight saving time is in effect, including in the Pacific time zone, the local time of the window is one hour later. For example, the European data center window is at 12:00 PDT Friday, 21:00 CEST Friday, or 06:00 AEDT Saturday.
What to expect during maintenance
SonicWall designs maintenance to avoid disruption, using rolling upgrades across redundant infrastructure. Most maintenance is seamless, but you may notice brief interruptions or increased latency during a window.
Emergency maintenance
Some critical updates cannot wait for the standard window. When the security or availability of the service requires it, SonicWall performs emergency maintenance at other times and posts it to the status page as soon as possible.
Incidents
SonicWall posts incidents that affect the service to the status page, and updates the posting until the incident is resolved.
If you are experiencing a problem that is not shown on the status page, contact SonicWall Support.